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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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isabel degattis

November 25, 2024

1  out of  5
rating by isabel degattis
"Absolutely the worst. The woman just screamed and wouldn't listen. Terrible"
We responded:
"Thanks for the feedback and the review Isabel. I’m glad we got to chat today, we really appreciate your business!"
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Amy Hofer

November 14, 2024

5  out of  5
rating by Amy Hofer
"Devyn Vance gave us an awesome customer experience! He was very efficient in his communication & very fair in their price quotes. We made the switch. I highly recommend him for your insurance needs."
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Kara Goodrich

August 7, 2024

5  out of  5
rating by Kara Goodrich
"Update: Dave promptly addressed the miscommunication and sincerely apologized for the oversight. He assured me that they would implement additional training to ensure their team asks more comprehensive questions in the future, providing better guidance for their customers. Dave's professionalism by taking full responsibility for both himself and his staff was great to see and makes me feel more confident as a customer. I have updated my rating from 1 star to 5 stars. -------------------------------------------------------------------------------------------- I was promptly transferred to the claims department, but unfortunately, the local office did not provide any guidance or assistance with filing a claim against the other party involved. After the claim was initiated, I attempted to follow up with Dave, but was unable to reach him directly. Instead, I encountered significant difficulties with one of the assistants, who was unhelpful and unprofessional in our interactions, frequently interrupting me. Despite requesting that Dave return my call, I only received a response from the claims department, not from him personally. While the issue seems to be progressing, I am disappointed that my agent has not been more responsive or supportive throughout this process."
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rushcreekarabians

August 5, 2024

1  out of  5
rating by rushcreekarabians
"Had a deer/pick up collision 16 days ago in SD. Raml says he can’t do anything. We don’t know where the truck is. Have not been able to retrieve any personal possessions. It’s the most ridiculous situation I’ve ever encountered with a large company."
We responded:
"Like we spoke about yesterday, I’m sorry that this claim is taking longer than usual to resolve. Unfortunately, our local office can only do so much in moving this thing along. We will continue to work with State Farm claims to keep the claim moving and make sure the owner is satisfied with the end result. "
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Christopher Murphy

June 20, 2024

5  out of  5
rating by Christopher Murphy
"I have been with State Farm for over 20 years. I only have good things to say about this agency. Never had a bad experience. They are busy but always make me feel like they have time for me. Very courteous people. Their office is new and very welcoming. I look forward to my annual account reviews because I get to see Dave and the rest of the staff. I would very highly recommend this agency. I could go on forever, but the bottom line is this agency is awesome and I will not be changing anytime soon. All the things I have that need insured is done with State Farm. Looking for a good honest insurance agent? Think they don't exist? Well, stop looking and call them and find out for yourself."
We responded:
"Thanks Chris for the kind words. We appreciate your loyalty to State Farm!"
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Marie Gaffney

May 17, 2024

5  out of  5
rating by Marie Gaffney
"The pricing here for someone having zero accident with clear driving record was $64 monthly vs. $99+ monthly for liability on a 20+ year vehicle @ Allstate! :)"
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Scott Dirkes

April 27, 2024

5  out of  5
rating by Scott Dirkes
"Dave and his staff were very helpful during my recent hail claim! They made sure it was handled appropriately and stood behind me as a client. They monitored my claim through the system and communicated with me frequently, ensuring I understood the process and where my claim was at. I have two properties and multiple vehicles insured with Dave Raml and highly recommend them. Good pricing, great coverage and great customer service!"
We responded:
"Thank you for the kind words Scott! We were happy to help… We appreciate your business!"
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Megan Hildebrand

October 26, 2023

5  out of  5
rating by Megan Hildebrand
"I thoroughly enjoy working with this State Farm agency in particular. Our homeowner's insurance and car insurance policies are both held with them, and I wholeheartedly suggest making use of their Drive Safe feature to effectively lower your car insurance premium. Moreover, I frequently collaborate with this agency as part of my profession when we serve shared clients. Devyn, in this office, consistently exhibits remarkable responsiveness and is quick in providing the information I request. I always recommend this agency to friends, family, & clients."
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Barb Bieber

September 1, 2023

5  out of  5
rating by Barb Bieber
"I am so happy doing business with this office. They have the most amazing customer service. I don't have to call often, but when I have called in the past, I received immediate attention and results. Kristen rocks!"
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Jess McMillin

May 16, 2023

5  out of  5
rating by Jess McMillin
"Friendly people. Very helpful whenever I needed anything. Kristen is awesome!"
We responded:
"Hi Jess, thanks for the review! We are always happy to help :)"
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AnnaBelle Pigott

May 4, 2023

5  out of  5
rating by AnnaBelle Pigott
"Very thorough but not necessary"
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Scott Walther

May 2, 2023

5  out of  5
rating by Scott Walther
"Dave is very conversational and did an amazing job of helping us feel comfortable talking about our various coverages. He was very resonable in his pricing and saved us a lot of money on auto so we can consider other coverage in addition to our base needs. Thank you Dave!"
We responded:
"Thanks for the great review Scott! It’s always great working with good families such as yours!"
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jarred amdahl

March 16, 2023

5  out of  5
rating by jarred amdahl
"Have had great experiences with the Dave Raml Agency in Rapid City. Great to work with and they are always happy to answer any of my questions."
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stacey schaeffer

December 27, 2022

5  out of  5
rating by stacey schaeffer
"Great customer service! Dave and his staff are just wonderful to work with. Very thorough and conscientious of our needs."
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Emray Frye

July 28, 2022

5  out of  5
rating by Emray Frye
"I highly recommend the State Farm, Dave Raml agency. Jessica and the team are very knowledgeable and were great to work with during my home buying process!! The rates are very good and I feel they have my back if I ever need to submit a claim."
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Tammy Armstrong

June 27, 2022

5  out of  5
rating by Tammy Armstrong
"Jessica was very knowledgeable, helpful, followed up, and took great care of me and my needs! She is truly efficient and a ROCK STAR at her position!"
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James Hayes

May 2, 2022

5  out of  5
rating by James Hayes
"Answered all questions clearly"
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Justin Wermers

November 24, 2021

5  out of  5
rating by Justin Wermers
"Dave was very professional, had competitive rates, and I felt like he truly cared about what was best for my family!"
We responded:
"Justin, we are thrilled that we get to take care of you and your family. Thank you for trusting our agency!"
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Alec Waby

November 1, 2021

5  out of  5
rating by Alec Waby
"Always excellent service from everyone!"
We responded:
"This is a great review Alec! Thank you so much!"
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Bill Eldridge

October 25, 2021

5  out of  5
rating by Bill Eldridge
"Staff is outstanding in every way. Very professional, very customer oriented from receptionist to agent, very friendly."
We responded:
"Thank you for the review Bill! We appreciate your kind words."
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leslie Silverman

October 20, 2021

1  out of  5
rating by leslie Silverman
"I've been with State Farm for over a decade and THEY are fabulous. This agent...not so much. They quoted me an additional policy incorrectly costing me several hundreds of dollars, and never apologized. Dave is not responsible to calls.Look elsewhere as you have many choices in who is your agent."
We responded:
"Hi Leslie, we are sorry for any miscommunication that may have occurred by our office. All Flood policies go through FEMA and we double checked with them multiple times on the quote. It's unfortunate that you did not receive my voicemails as I would have liked to chat with you personally on this matter. Thank you for being our customer these past few years."
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Jess Holland

September 14, 2021

5  out of  5
rating by Jess Holland
"Jessica was very cordial and professional yet make it very quick and easy! I truly appreciate with a new Agent coming in she asked if it was ok she sit in on our meeting! I have always heard nothing but great and positive news towards this location and will refer others to her! Being retired military she made sure I received every discount possible. Thank you Jess"
We responded:
"Awesome review Jess - We are so glad you continue to chose our State Farm Agency and we'll keep working to earn your business every single day!"
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Leslie Knapp

May 25, 2021

5  out of  5
rating by Leslie Knapp
"We hit a deer and State Farm made the claim and repair process very easy. The team was responsive and very professional. Our claim representative helped me solve a difficult rental car availability issue quickly and effectively. Thank you."
We responded:
"Leslie - great to hear, we take pride in being there when you need insurance most!"
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Heath Bsharah

May 6, 2021

5  out of  5
rating by Heath Bsharah
"I have had Dave Raml as my insurance agent for a while now (and my parents had/have him as well!) and I just submitted my first home claim. They have always been supportive and were with this situation as well. They also gave referrals for repairs and I used one of them. The entire process was wonderful. Everything was swift through them and the job was done quickly. I'm very satisfied and wholeheartedly recommend Raml and his team."
We responded:
"Heath - thank you for the kind words, glad we could help when you needed it most!"
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Lori Phillips

April 28, 2021

5  out of  5
rating by Lori Phillips
"We had went back to State Farm after our prices went up at the other company. My boyfriend set it all and we called Jessica several times for different questions and then added a new car. She was always very nice and helpful!"
We responded:
"Thanks for taking the time to leave a review Lori, we're happy to have you back!"